Refund Policy
Intro
For any questions about the product: including damage, loss, incorrect goods, etc.
Buyers can submit a return application to MkShoppers official customer service within 7 working days after receiving the goods
The reply will be given within three working days after being confirmed by the customer service.
The official call:+86 17770845107/whatsapp:+86 15579188216/email:934523044@qq.com
Goods in China，7days Money-Back Guarantee for Any Reason
Goods in China,Damaged products may be returned for a full refund for any reason within 15 days of the date of purchase. Once the returned item arrives back in MkShoppers warehouse for inspection, the refund process will begin.
Returns must include all accessories
Items must include original packaging
For non-quality related warranty claims, buyer is responsible for shipping costs
For non-quality related warranty claims, MkShoppers refunds the cost of the product itself
Returns may be rejected if items do not meet the above requirements
Process:
Buyer must provide sufficient proof of purchase
MkShoppers must document what happens when buyers troubleshoot the product
The defective item’s serial number and/or visible proof depicting the defect are required
It may be necessary to return an item for quality inspection
For defective items that MkShoppers needs to have returned, warranties on those replacements are voided if the wrong item is returned to MkShoppers or if the defective item is not returned.
Valid proof of purchase:
Order number from online purchases made through MkShoppers or MkShoppers authorized resellers
Sales invoice
Dated sales receipt from an authorized MkShoppers reseller that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Not Covered Under Warranty:
Purchased products older than 15 days
Non-product quality Reason
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